Support
A real person answers every message. Tell us what happened and what you expected to happen, and we will take it from there.
Reporting a bug
Four lines get a fix moving much faster than a long description. If you can, include:
- App and version — shown at the bottom of the app's Settings screen.
- Device and OS — for example, iPhone 15 Pro on iOS 26.1.
- What you did — the steps, in order, that led to the problem.
- What happened instead — plus a screenshot or screen recording if the problem is visual.
If the app crashes, please leave Apple's diagnostic sharing enabled in Settings → Privacy & Security → Analytics & Improvements. Those reports reach us without any personal content and are usually enough to find the cause.
Common questions
How do I get a refund for an App Store purchase?
All purchases, subscriptions, and refunds are handled by Apple, not by us. Request a refund at reportaproblem.apple.com with the Apple Account used for the purchase. If the reason was a defect in our app, email us as well — we want to fix it.
How do I cancel a subscription?
On your device, open Settings, tap your name, then Subscriptions, and cancel from there. Cancelling stops future renewals; access continues until the end of the period you have already paid for.
How do I delete my data or my account?
Deleting the app removes data stored on your device. If an app of ours has accounts, you can delete yours from within the app under Settings → Account, and the deletion includes data held on our servers. You can also email privacy@creativetechsolutions.com and we will handle it for you.
Will my data sync between my devices?
Where an app supports sync, it uses your own iCloud account, so your content stays under your Apple Account and is covered by Apple's privacy terms. Make sure iCloud Drive is on and the app is enabled in Settings → [your name] → iCloud.
Do your apps work offline?
Yes, wherever the feature allows it. We build local-first: your data lives on the device and syncs when a connection is available, rather than requiring one to open the app.
Do you support accessibility features?
Our apps are built for VoiceOver, Dynamic Type, Reduce Motion, and increased contrast. If something is hard to use with assistive technology, that is a bug to us — please report it and we will prioritize it.
Can I join a beta?
Yes. Email support@creativetechsolutions.com with the app you are interested in and we will send a TestFlight invitation when the next build is ready.
Still stuck?
Email support@creativetechsolutions.com and we will reply within one business day. For anything urgent affecting a live product we have built for you, use the escalation contact in your project agreement.